Frequently Asked Questions
Everything you need to know about your Jaded London order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your parcel's journey via our courier partners.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you ship internationally?
Yes, Jaded London ships worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Clearpay.
Can I amend or cancel my order after it has been placed?
Our warehouse team works quickly to process orders, which means we are usually unable to make changes or cancellations once an order is confirmed. Please double-check your details before purchasing.
How do I find the right size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed, streetwear look.